Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Even The Battery Dude makes mistakes. If you received the wrong batteries please submit the form below for us to process the return and get the correct batteries shipped back out. We know you need your power and will make every effort to get these shipped ASAP.

There are many reasons you may want to return your battery and The Battery Dude will accept returns up to 30 days from the date of receipt as long as it is unused and in the original packaging.
In the event we shipped the wrong battery or the battery we recommended for your application doesn't fit, we will provide you with a return label to ship the battery back. If you made a mistake and just no longer need the battery, we will also provide a return label but you will be responsible for the cost of shipping the batteries back.
Please use reuse the packaging the battery came in to make sure it arrives safely back at our warehouse.
Follow this link to get your return started.

Are you needing to purchase more than just a few batteries? Do you find yourself purchasing batteries regularly?

Are you tax exempt or reselling batteries?
The Battery Dude has a wholesale program tailored just for partners like you. We provide discounted pricing and or shipping for qualified parters. Fill out The Battery Dude Partner Application and someone will be in touch with you soon!
The Battery Dude Partner Application

Our team of industry professionals have been trained to package our batteries securely, whether it's one battery or one hundred batteries, we strive to insure your order arrives safely. Our batteries are constructed with top of the line materials to be sure they are durable enough to withstand some bumps along the way.
Unfortunately, once your order leaves our warehouse we have little control over what happens next we will work with the shipping companies on your behalf to make sure you get the batteries you need!
Please contact us to get the damage claim started